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FAQs

THIS PAGE IS UNDER REVIEW, SOME QUESTIONS ARE ANSWERED, HOWEVER IF YOU HAVE A QUESTION WHICH IS NOT HERE PLEASE CONTACT US VIA THE CONTACT FORM

How Much will my delivery cost?
This depends on the weight of your parcel. Please see  Postage Prices & Providers page on our website. Prices start at £3.18, and Hanging hearts start at Just £1

Where is my order?
Most Parcels are sent via the myHermes Courier service for which you should have received an email from MyHermes with your tracking details. Please go to the MyHermes Website. Any further questions regarding this please email or use the contact form

How long does delivery take
Usually 3 - 5 working days within the UK for parcels up to 5 kilos. Please note that the Channel Islands post can take longer. If you have a larger parcel we may use Parcel Force in which case delivery will be next Working day.

Do you ship to my Country
We ship internationally ...to Ireland, the rest of Europe, and Australia and have incorporated shipping fees to other world destinations. There may be instances where we email you if your country is not listed and your shipping charge has been quoted at the UK price, in which case we may need to charge additional fees.

Which Payment Options do your accept
PayPal and all major Credit Cards via Stripe stripe-payments.jpeg.
We do not accept American Express though. These options are given at checkout.

Why has my payment failed?
Please ensure that you enter the correct information when paying for your purchase a simple spelling mistake can make the difference of a successful purchase:
The payment server will check the following......
Name on Card
The long Number
Card type
Address card is registered to
CVC check
Street Check
Postcode Check
Expiry date
Available balance
The Card does not support the specified currency
Credit limit exceeded
 .............................if in doubt check with your bank

Do you provide Screws and wall fixings?
We do not provide these unless otherwise stated in the product description. The reason for this is that there are so many different surfaces that the hooks are fixed to which require different types of wall fixings.

How do I hang my hook/coat rack
You will need a tape measure, screwdriver, nail, spirit level, drill and drill bit, crosshead screws, rawlplug.
There are two basic types of fixings on our racks - invisible or hangers but in both instances you will need screws and possibly a rawl plug(if fixing into concrete,brick,plasterboard).
Reverse Image of Carved heart hook  Reverse Image of Childrens hook

For invisible fixing measure the distance between the two holes on the back with your tape measure and then measure the points on the wall with the nail and hammer  so as to make a preparatory hole. If mounting to wood simply drive in the screws and mount the rack. If mounting onto  brick etc drill a hole, insert the rawl plug and then drive in the screw.

Please note that if you will be hanging heavy coats you will need to use longer screws and rawl plugs

How can I return my purchase
If your item arrives damaged please contact us immediately, products sell fast and we would hate not to be able to send a replacement. If you have changed your mind please also contact us within 14 days. Refunds and Returns will not be accepted after this time.

What is your Privacy Promise
We do not share your information with any third parties and comply with the regulations set out by the Data Protection Act 1998. Please refer to our Policy

Why do you show items that are out of stock
Just in case that they are coming in shortly and that they may be avaialbe to you in the near future. If the item you see is out of stock please contact us via the contact form, email or phone.

Where can we see Lovehooks products
We have quite a large sellection from our collection at The Malt House Emporium, Salmon Springs, Painswick Road, STROUD GL6 6NU. Open Daily - Mon - Fri 10am to 4pm. Sat 10am to 5pm and Sun 10am to 4pm